Question 1

Can't I just call 811 myself?

Accepted Answer

Yes, and for one job a year you should. The service is for the outfit filing five, fifteen or forty tickets a month, where somebody in the office spends hours on the 811 portal, chasing members that have not responded and re-filing tickets that expired mid-job. We take that job off their desk, and the record we keep is one you can hand to a client or an insurer.

Question 2

What happens when a utility doesn't respond?

Accepted Answer

We follow up with that member directly and keep following up, and we tell you which utilities are still open before your crew is scheduled to dig. What we cannot do is mark for them: the utility owners perform their own locates, and we do not perform, guarantee or warrant a member's marks. If a member is silent past the deadline, you know it from us, not from a shovel.

Question 3

Does a cleared ticket cover the private lines on the site?

Accepted Answer

No. An 811 ticket covers the member utilities' lines up to the meter or the property line. Everything past that, the power to the shop, the gas to the fire pit, the irrigation, the sewer lateral, is private, and no utility will mark it. Those lines need a private locate, which we also do, and we can schedule it to land right after the ticket clears.

Question 4

How much notice do you need before a dig?

Accepted Answer

Colorado gives member utilities two full business days after a ticket is filed, and some take every hour of it. Send us the dig schedule at least three business days ahead and the ticket will normally be clear when the crew arrives. Requests received inside three business days may not clear in time, and we will tell you that when we file rather than let you find out on site.

Question 5

What about emergency tickets?

Accepted Answer

A true emergency, a broken line or an immediate hazard, gets filed as an emergency notification and we follow up with the responding members directly; it is handled per occurrence on top of your plan. A job that is simply behind schedule is not an emergency in 811's eyes, and filing it as one is how people get their tickets refused. Call us and we will tell you which it is.

Colorado 811 Ticket Management for Contractors

We file, track, chase and renew your Colorado 811 locate tickets so your crews never wait on a locate or dig on an expired one. Send the dig schedule; we handle the rest.

Service Benefits

Filed right the first time

Chased until every member clears

Renewed before it lapses, on the record

What this is not

How many tickets a month do you file? We'll size a plan.

Send your typical month through the request form, or call or text (719) 800-4937, and we send the plan that fits and a firm number.

Frequently Asked Questions

Learn more about our Colorado 811 ticket management services in the community.

Can't I just call 811 myself?

What happens when a utility doesn't respond?

Does a cleared ticket cover the private lines on the site?

How much notice do you need before a dig?

What about emergency tickets?

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