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Service terms

These terms are between you and Reggie Griffiths DBA Apex Locating ("Apex" or "we"). They apply to every Apex Locating visit, whether you book online, approve a quote, send a purchase order, or simply have us start work. Receiving our service means you accept them. Your quote or booking sets the price and the payment, deposit, cancellation, no-access and return-visit terms for your job; where it differs from this page, your quote or booking applies. If you have a signed agreement with Apex, that agreement controls. Otherwise these terms apply over any purchase order or customer form. The version posted on the date of your visit is the one that applies. Updated October 25, 2026.

1. What we do

Apex Locating finds and marks private underground utilities using electromagnetic line tracing and, where the job calls for it, ground-penetrating radar. Lines are marked with paint or flags at their approximate horizontal location. We do not mark or promise depth.

Our other services (concrete scanning, sewer and tank locating, utility designating, soil boring locates, excavation standby, mapping, 811 ticket management and remote takeoffs) follow these terms where they apply, together with the scope and limits on your quote.

We report what our equipment finds. We do not provide engineering, land surveying, or geotechnical services, and any sketch, photo or KMZ we provide is not survey-grade. We cannot promise to find every line, and the decision to dig, drill or cut is always yours.

2. What can limit a locate

  • Plastic, clay and concrete lines with no tracer wire may not be detectable.
  • Clay or wet soil, deep lines, crowded utility corridors, snow, gravel, heavy landscaping or a blocked surface can reduce what radar and tracing can see.
  • Lines we cannot reach or connect to may only be partly traced.
  • "Not located" does not mean no line exists.
  • The marks on the ground govern over any sketch, photo or map.

3. Your part

  • Call 811 first. Contact Colorado 811 at least 3 business days before digging and wait for a positive response on your ticket. Colorado 811 passes your ticket to the utility companies, and they mark their public lines for free, up to the meter. Apex marks the private lines past it. A private locate does not replace your 811 ticket.
  • Show us the dig area (white paint or flags are ideal) and tell us what is going in.
  • Give us access: gates unlocked, pets inside, a safe work area, and keys or codes where needed.
  • Tell us what you know: past locates, as-builts, where lines enter the house, sprinklers, lighting, pet fences, wells, propane and septic.
  • Keep the marks intact until the work is done.

4. Digging near marks

Hand dig or vacuum excavate within 18 inches of either side of a mark (Colorado's tolerance zone) before using machinery. Our marks are valid for 30 days, or until they fade or the site is disturbed. After that, a re-mark is a new visit.

5. Scheduling

We book 2 or more business days out and group nearby visits. Arrival windows are estimates. Delays caused by site access, weather or site conditions are not a missed appointment. Cancellation and no-access charges, if any, are on your quote or booking.

6. Payment

Payment terms, including any deposit, are on your quote or booking. Card details are stored by Jobber's payment processor; Apex never sees your full card number. A visit that finds no lines is still billable: searching the area is the work. We may pause further work until an account is current, and you agree to pay reasonable collection costs, including attorney fees, as the law allows.

7. Reports, photos and data

Reports, sketches and KMZ files are licensed to you for your project once the invoice is paid in full. Apex keeps its field data and may use site photos and project details that do not identify you to improve its service and in its marketing. Ask us and we will leave your project out.

8. If something looks wrong

If a mark we placed looks wrong: Stop work and tell us within 3 business days of noticing it, and let us see the site before anything is changed. We will, at our choice, re-mark the area or refund the fee for that visit. That is your sole remedy for a locate issue. To the extent Colorado law allows, any claim must be made within 90 days of the visit.

If digging turns up a line we did not mark: no locate finds every line, for the reasons in section 2, and a line outside the area you showed us was not searched. If you hit a line, stop work; if it is gas, leave the area and call 911 and the gas company. Otherwise, call us and we will come back to trace and mark it; your quote or booking says when a return visit is charged.

9. Liability

To the extent the law allows, Apex Locating's total liability for any visit is limited to the fee paid for that visit or service, and Apex is not liable for indirect or consequential losses such as lost profits, delays or downtime. You agree to cover claims that arise from your own negligence, digging without an 811 ticket, or a breach of these terms.

10. General

Colorado law governs these terms, and any dispute will be heard in the courts of El Paso County, Colorado. Apex is an independent contractor and carries general liability insurance; proof of insurance is available on request. We are not responsible for delays outside our reasonable control, such as weather or emergencies. If any part of these terms cannot be enforced, the rest still applies, and not enforcing a term is not a waiver of it. Apex may update these terms. Earlier versions are available on request.

Questions

Call or text (719) 800-4937, or email reggie@apexlocating.com.